Shipping and Returns Policy

Postage and Shipping Policy

  • Once orders are received, there is a handling time of up to 2 business days for dispatch
  • In most cases, orders will be sent through Sendle and you will be provided a tracking number.
  • Please note Sendle uses a network or couriers for delivery and we cannot lodge lost parcel queries until after the estimated delivery window has passed
  • In cases where Sendle is not used, we will send your order via Express Post.

Returns Policy

  • As Moonshine BBQ sells perishable goods, returns for change of mind are not accepted.
  • We 100% guarantee the quality of our product, so if your order arrives damaged or there is another problem with the product, please contact us on [email protected] within 7 days of delivery for us to assist and determine action.